Customer Success Coordinator – Farmbuy

A career at ACM is more than just a job. It’s a career that grows with your lifestyle.

As Australia’s leading regional media organisation, we offer meaningful careers across metro and regional communities. From journalism and digital innovation to commercial strategy, our people are passionate about work that keeps communities strong, informed, and connected.

About Us

With over 180 years of history, ACM’s network includes iconic mastheads like The Canberra Times, Newcastle Herald, and Bendigo Advertiser. We operate across digital platforms, newspapers, magazines and events. Our people are united by purpose and driven by impact, delivering trusted local journalism and storytelling that matters to the communities we serve.

About the Role

You’ll be working closely with the Farmbuy team to manage listing fulfilment, support, and agent education, producing work that directly supports regional agents, producers, and rural communities.This is a hands-on role that offers both independence and collaboration, split evenly between resolving proactive support queries and conducting video-based onboarding and outreach sessions with agents across Australia.

What You’ll Bring

• Agricultural Connection: A genuine connection to agriculture, rural life, or the regional industries we serve.
• Client-Facing Experience: Strong background in customer success, account management, or client-facing support, with a passion for helping users progress from confused to confident.
• Digital Training Confidence: Comfort running professional video calls, hosting webinars, and conducting online training sessions via Zoom, Microsoft Teams, or Google Meet.
• Communication & Support Skills: Excellent written communication skills for managing support inboxes, drafting simple reference guides, and maintaining strong data hygiene.
• Organization & Drive: Highly organized and self-directed execution to successfully balance reactive customer support with proactive account outreach.

Why You’ll Love Working Here

Because at ACM, your career should grow with your lifestyle — not against it. We offer:

• Flexible work arrangements
• 18 weeks paid parental leave (after 12 months of service)
• Study support for work-related courses and qualifications
• Exclusive employee benefits via Flare and Commbank, including novated lease and exclusive offers through workplace banking
• Discounted health insurance through NIB and free, confidential EAP, available to you and your immediate family.
• Paid volunteer leave (up to 3 days per year) to support causes you care about
• Corporate partnerships that support your wellbeing, including:

• Fitness Passport membership to access a variety of gyms and pools across Australia

  Fertility support through City Fertility – up to 55% off out-of-pocket costs for you and your family

Ready to Grow with Us?

Click Apply and start your next chapter with ACM.

We advocate Diversity and Inclusion

ACM embraces all aspects of diversity and inclusion and are committed to creating a workplace which reflects the incredibly diverse customers, audiences and communities we serve. Candidates from all backgrounds will receive equal consideration for the opportunity they apply for

Disability Accommodation

For individuals who need assistance at any point in the application and interview process please contact the ACM Jobs team via email – [email protected]